Operator

Kalamazoo

Brief Description

This position is tasked with providing home and office cleaning services that meet all Green Circle Cleaning standards and requirements.  The person for this position must bring experience delivering high quality service and be familiar with or willing to learn all specific cleaning process requirements.  Operators will report directly to the Location Manager with a dotted reporting line to the Senior Operator.

Job Responsibilities

  • Provide cleaning services at customer locations in both a home and/or office setting
  • Ability to work with a wide variety of people and maintain a high degree of professionalism both internally and externally
  • Strong problem solving skills and follow up communication is required
  • Ability to follow standard operating procedures and processes
  • Willingness and ability to document all work related activities in a clear, professional fashion
  • Travel: Regular travel to customers on a daily basis
  • Demonstrates critical focus on customer-facing issues – takes care of the customer first
  • Compliance, Safety & Ethical Behavior: Demonstrated high standard for excellence and core belief in safety, quality and compliance, accuracy in reporting and ethical behavior

Education requirements, certifications, work experience

  • Minimum 1+ years of experience working in the service industry – Strong preference for experience in residential cleaning
  • Knowledge and practical application of all basic cleaning skills and processes
  • High School or Equivalent
  • A well-rounded background in basic customer service
  • Ability to operate a smartphone and basic computer data entry
  • Fluency in English
  • Must have clean driving record and no convictions for any violence or theft related issues
  • Demonstrated ability to work in and through teams, with all levels of the organization
  • Must have superior customer relation skills and conduct self with positive attitude and energy

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